TUUGLOW / The House

Returns & Refund Policy

Last updated July 22, 2026

Returns, Refunds & Exchanges

30-day request window

You may contact us to request a return within 30 days of delivery. Eligible items must be unworn, unused, unaltered, and kept with their original packaging and included accessories.

Items bought with a standard discount or promotional code remain eligible unless the product page clearly identified the item as final sale before purchase. Gift cards, personalized items, and products clearly marked final sale are not returnable except when damaged, defective, incorrect, or where applicable law requires otherwise.

Contact us before sending anything

Email contact@tuuglow.com within 30 days of delivery.
Include your order number, the item, and the reason for your request.
For a damaged, defective, or incorrect item, include clear photographs.
Wait for our written response before sending anything back.

We review the order and circumstances first. Depending on the specific case and stock availability, the available resolution may include product guidance, a replacement, an exchange, store credit, a partial or full refund, or an authorized return.

Return instructions and shipping arrangements

If a return is approved, customer support will provide the correct return address and instructions. Any return-shipping arrangement will be confirmed in writing for that specific case. Please do not send items without prior confirmation; unauthorized parcels may be delayed or refused because they cannot be matched reliably to an order.

TUUGLOW does not charge a restocking fee.

Refunds

After an approved return is received and inspected, an approved refund is issued to the original payment method within 7–10 business days. Banks and payment providers may need additional time to post the funds.

Exchanges and cancellations

Exchanges depend on stock availability and begin by contacting customer support. Paid orders may be cancelled only before processing or dispatch, so contact us as soon as possible.

One-year warranty

The warranty period is one year from delivery. If you believe an item has developed a fault during this period, email contact@tuuglow.com with your order number, a description of the issue, and clear photographs. We will review the circumstances and confirm the available resolution and any instructions for the specific case.