House services · Contact
A useful answer begins with the right detail.
Tell us what happened, which piece is involved and what would make the next step clear. We normally reply within 1–2 business days.
Before you write
One extra detail can remove an extra email.
01
Order help
Include the order number and the email address used at checkout.
02
Damage or a wrong item
Add clear photographs of the piece, packaging and shipping label.
03
Product or care
Share the product name or URL and a photograph of the area in question.
04
Website access
Tell us the page, device and what prevented you from completing the task.
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What can we make clearer?
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Company details
For formal correspondence.
Room B53, 2/F, Phase 2, Kwai Shing Industrial Building
36–40 Tai Lin Pai Road
Kwai Chung, New Territories
Hong Kong SAR